Rocklab
Rocklab

Cookie Policy

Last Updated: May 2026

What Are Cookies?

Cookies are small text files that are stored on your device (computer, tablet, or mobile) when you visit a website. They help websites remember your preferences and improve your browsing experience.

This Cookie Policy explains how Rocklab One, operated by the établissement public Centre de Musiques Amplifiées - Rockhal ("we", "us", or "our"), uses cookies and similar technologies on our membership portal at one.rocklab.lu. This Cookie Policy should be read together with our Privacy Policy.

Legal Basis for Cookie Processing

We process cookies based on the following legal grounds under the General Data Protection Regulation (GDPR):

Strictly Necessary Cookies: Legitimate interests (Article 6(1)(f) GDPR) - necessary for the provision of our online service and security

Functional Cookies: Your explicit consent (Article 6(1)(a) GDPR)

Analytics & Performance Cookies: Your explicit consent (Article 6(1)(a) GDPR)

Marketing & Advertising Cookies: Your explicit consent (Article 6(1)(a) GDPR)

Types of Cookies We Use

1. Strictly Necessary CookiesAlways Active

Legal Basis: Legitimate interests (GDPR Art. 6(1)(f))

These cookies are essential for the website to function properly. They enable core functionality such as security, authentication, and accessibility. You cannot opt-out of these cookies as they are necessary for the provision of our service.

Session Cookies: Keep you logged in during your session
Authentication Tokens: Verify your identity securely
CSRF Protection: Prevent unauthorized actions on your account
Cookie Consent: Remember your cookie preferences

2. Functional CookiesOptional

Legal Basis: Your consent (GDPR Art. 6(1)(a))

These cookies enable enhanced functionality by allowing third-party media players to be embedded directly in the platform. Without these cookies, embedded players will not load and you will need to follow external links to listen or watch content. You can withdraw your consent at any time.

YouTube (Google): Embedded video players for music videos and live streams
Spotify: Embedded audio players for tracks and playlists
SoundCloud: Embedded audio players for tracks and sets

3. Analytics & Performance CookiesOptional

Legal Basis: Your consent (GDPR Art. 6(1)(a))

These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously. This allows us to improve our service and user experience. You can withdraw your consent at any time.

Google Analytics (planned): Track page views, session duration, and user behavior
Performance Monitoring: Identify technical issues and improve load times

4. Marketing & Advertising CookiesOptional

Legal Basis: Your consent (GDPR Art. 6(1)(a))

These cookies are used to track visitors across websites to display relevant advertisements and measure campaign effectiveness. We may share this information with third-party advertisers. You can withdraw your consent at any time.

Facebook Pixel (planned): Track conversions and retarget visitors
Google Ads (planned): Display targeted advertisements

Detailed Cookie List

Cookie NamePurposeDurationType
next-auth.session-tokenAuthentication session7 days (28 days with “Remember me”)Necessary
rocklab_cookie_consentStores cookie preferences1 yearNecessary
themeDark/light mode preferencePersistentNecessary
rocklab_cookie_preferencesStores per-category consent choices1 yearNecessary
rocklab_cookie_consent_dateRecords when consent was last given1 yearNecessary
_ga (planned)Google Analytics tracking2 yearsAnalytics

How to Manage Your Cookie Preferences

On Our Website

You can manage your cookie preferences at any time by:

Using the cookie consent banner that appears on your first visit
"Manage consent" tab pinned to the bottom of every page to reopen your preferences at any time
Toggling individual categories and saving your selection
Clicking "Withdraw consent" to revert to necessary cookies only
Clearing your browser's local storage to reset all preferences

In Your Browser

Most web browsers allow you to control cookies through their settings. Here's how to manage cookies in popular browsers:

  • Chrome: Settings → Privacy and security → Cookies and other site data
  • Firefox: Settings → Privacy & Security → Cookies and Site Data
  • Safari: Preferences → Privacy → Cookies and website data
  • Edge: Settings → Cookies and site permissions → Cookies and site data

Note: Blocking or deleting necessary cookies may affect the functionality of our website, and some features may not work properly.

Third-Party Cookies

We may use third-party services that set their own cookies. These services include:

  • Butterfly (Rockhal): Image hosting and content delivery
  • Ticketmatic: Newsletter subscription management
  • YouTube (Google): Embedded video players (requires functional cookies consent)
  • Spotify: Embedded audio players (requires functional cookies consent)
  • SoundCloud: Embedded audio players (requires functional cookies consent)

These third parties have their own cookie policies which we recommend reviewing.

International Data Transfers

Some cookies set by third-party services may transfer your data outside the European Economic Area (EEA):

  • YouTube (Google): May transfer data to the United States. Google relies on Standard Contractual Clauses (SCCs) and participates in the EU-US Data Privacy Framework. Learn more
  • Spotify (Sweden / USA): Spotify is headquartered in Sweden (EEA) but may process data in the United States. Transfers are covered by Standard Contractual Clauses. Learn more
  • SoundCloud (Germany / USA): SoundCloud is headquartered in Germany (EEA) but may process data in the United States under Standard Contractual Clauses. Learn more
  • Analytics Services (if enabled): Analytics data may be processed in the United States under appropriate safeguards

All international data transfers are protected by appropriate safeguards as required by GDPR Chapter V. You can manage or withdraw consent for these cookies at any time through your cookie preferences or browser settings.

Changes to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by updating the "Last Updated" date at the top of this policy.

Contact Information

If you have questions about this Cookie Policy or how we use cookies, please contact us:

Data Controller: établissement public Centre de Musiques Amplifiées - Rockhal

Email: mydata@rockhal.lu

Phone: (+352) 24 555-611

Address: 5, Avenue du Rock 'n' Roll, L-4361 Esch/Alzette, Luxembourg

The Centre de Musiques Amplifiées is under the patronage of and operates with the financial support of

Le Gouvernement du Grand-Duché de Luxembourg — Ministère de la Culture

Rockhal is proud to partner with

Premium partners
Raiffeisen
POST Luxembourg
BMW
Venue partners
CFL
Diekirch
Domaines Vinsmoselle
Pepsi MAX
L'essentiel

Rockhal is member of

European Arena Association
EVVC
Live Europe

Rockhal supports

Kulturpass
© 2026 Rocklab. Part of the Rockhal family.